Errors & troubleshooting
Fixes for the errors people hit most often when uploading files.
5 articles, in the order most people need them
File not allowed
The upload was rejected because the extension is not on the allowed list, or the filename carries more than one dot.
File is suspicious
Since 4.24.9 the plugin checks that a file's MIME type matches its extension, and rejects the file when they disagree.
Restore after hook error
A hook containing a PHP error can lock you out of the site. How to get back in and remove the offending code.
Server unreachable
Why the plugin cannot reach the Iptanus Services Server, and the causes to work through in order.
WordPress.com hosting
Why the plugin cannot be installed on a site hosted at WordPress.com, and what the options are.
Other topics
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