Opening the Main tab of the Iptanus File Upload plugin sometimes produces the error “Iptanus Services Server Unreachable”:
It means the plugin cannot reach the Iptanus services server, which it uses for a few tasks such as checking for a newer version and fetching the Dropbox keys. The consequence that matters most is that Dropbox uploads stop working.
What causes it
- Your web server is blocking outgoing requests to https://services2.iptanus.com.
- The Iptanus server is blocking incoming requests from your domain.
- PHP cannot open URLs with
fopen, because theallow_url_fopendirective is switched off.
How to clear it
1. Go to the plugin’s Settings in the Dashboard, switch on Use Alternative Iptanus Server and save.
2. Return to the Main tab and see whether the error has gone.
3. If it is still there, go back to Settings, set Post Method to cURL and save.
4. Check the Main tab once more.
That clears the error in most cases. If it survives both steps, something more particular is going on — please get in touch with us and we will look into it.
The Iptanus team
Thank you.
This worked perfectly.
However, a question:
I have set the following base directory: /wp-content/uploads/Results
… but it is ignored by the plugin. All files are put in /wp-content/uploads
Is it not possible to use a subdirectory under /uploads?
Hi, I suppose you have enabled medialink or postlink attribute in the shortcode? These options add the uploaded files to Media Library, so in order to function properly the plugin overrides the path with the default upload path of your website.
Nickolas
Thank you, it worked!
Nice and easy solution. More excellent work from a top-notch plugin developer.