- Thirty days. If the plugin does not do what we said it does, you get your money back.
- No form to fill in — one email is enough.
- Refunds go back to the card you paid with, within ten working days.
- We would rather fix the problem, but that is your choice, not ours.
The policy
If Iptanus File Upload Pro does not work as described, or does not do what you bought it for, tell us within thirty days of the purchase and we will refund you in full.
This is deliberately wider than the law requires. Software you have downloaded is exempt from the statutory withdrawal right, so this is our own undertaking, not a restatement of it.
How to ask
Send an email to info@iptanus.com from the address you bought with, saying what went wrong. There is no form and no return to arrange — nothing was shipped.
We will normally answer the same working day.
What happens next
We will usually ask one or two questions first, because most refund requests are a configuration problem we can fix in a few minutes. If you would rather just have the money back, say so and we will process it — we will not argue with you about it.
The refund goes to the card you paid with, through Stripe, and normally reaches you within ten working days. Your licence stops working at that point.
Where a refund does not apply
- After thirty days, unless something is genuinely broken and we cannot fix it.
- Where the plugin does what the documentation says, and the request is that it should do something else. Tell us anyway — it may be worth building.
- Repeat purchases of a licence that has already been refunded once.
If you are unhappy with the outcome
Write to info@iptanus.com and say so plainly. EU consumers may also use the European Commission’s online dispute resolution platform.
Last updated 22 August 2026. Earlier versions are available on request.